OUR GOALS AT CHEZ AMI by Patsy Aiken Designs
The goal of Chez Ami by Patsy Aiken Designs is to provide our customers the highest quality garments, in the most efficient time possible. Your complete satisfaction has been our highest priority for over 30 years.

CHEZ AMI'S STANDARD SHIPPING POLICY
WHEN YOU ORDER:  Our Newest Styles (retail price, non-sale items)

Although we normally ship much sooner, we ask you to please allow 6 weeks for your order placed either at a Chez Ami Home Party or online through our shopping cart.  While it is our goal to have all styles in stock, the custom nature of our product does sometimes require additional time for fabric deliveries and detailed construction. Many of our styles also offer personalization, which requires extra time..

As each new season begins, Chez Ami's goal is to maintain a large amount of inventory in stock for prompt shipment of orders. Although we do expect to ship much sooner than our "standard" shipping time, it is best to expect a 6 week shipping window for newest season, regular priced apparel. As the season progresses and manufacturing is completed, shipping time will often be much shorter. If your order is time sensitive and you would like for us to ship items on your order that are currently in stock, we are happy to do so with an additional $5 shipping charge. 

Please email us at chezami@patsyaiken.com or call us at 919-872-8789, x123, if you need to speak with us about your order.

WHEN YOU ORDER:  Fabric and Sale Merchandise
Orders for fabric, or for sale merchandise will ship within 5-7 days from the date of you order.  Additional time may be required for monogramming.

FACTORS THAT AFFECT SHIPPING TIME
All Chez Ami garments for a particular Season are manufactured in the USA, within that season; this schedule allows us to react to purchasing trends and to increase production to meet demand. This ability to react allows a greater opportunity for our customers to purchase all styles throughout the season. Certain more popular items may not be available to ship at the time an order is placed because they are part of a second or third cut of the item and they are still being manufactured.

When you place an order, all items you order are reserved for you specifically. Orders are allocated based upon the total stock that we WILL have, not the stock that we CURRENTLY have. Patsy Aiken Designs does not charge your credit card until your order is shipped, UNLESS you have monogrammed items on your order. Orders with monogrammed items will be charged shortly after the order is entered into the system. Monogrammed items require special handling, and therefore may ship later than orders without monograms; please allow 6 weeks.

WHAT ABOUT HOLIDAY DELIVERY?
Chez Ami cannot guarantee "Holiday Delivery" of orders. All orders fall under the "STANDARD SHIPPING" policy. If an order is needed for a holiday event, then Chez Ami must receive the order at least 6 weeks prior to the event. If you would like to find out if an item is available sooner, please call our customer service department at 919-872-8789x123 or email us at chezami@patsyaiken.com.

WILL CHEZ AMI CONTACT ME IF THERE IS A DELAY OR PROBLEM WITH MY ORDER?
Chez Ami will make all reasonable effort to contact a customer should there be a problem processing an order. Please ensure that we have accurate address, telephone and email information on your order.

Chez Ami will send an email confirmation 24 hours after your order is entered into our system. This email will include all information regarding the items that you ordered, form of payment, monograms, and shipping address. If you notice any discrepancies in this information, please respond to Chez Ami immediately so that we may resolve your issues.

The day that your order ships, you will receive a second email. This email will supply you with the United Parcal Service tracking information for your package. All Chez Ami orders are shipped via UPS Ground, unless there are special shipping instructions agreed upon in advance.

SHIPPING CHARGES